Billing Policy

Effective Date: June 15, 2026

This Billing Policy describes trial terms, billing timing, product switching, AI add-ons, and refunds for Billable Hub.

1. Trial Period

• New subscriptions include a 90-day trial period.
• You will not be charged the subscription fee during the trial period.

2. Switching Products During Trial

• During the 90-day trial, you may switch between products/plans.
• Your trial end date does not reset when you switch products/plans unless we explicitly state otherwise at checkout.

3. Start of Paid Billing

• Paid billing starts when the 90-day trial ends unless you cancel before that date.
• If you choose monthly billing, the subscription charge is billed monthly and renews monthly until canceled.
• If you choose yearly billing, the subscription charge is billed yearly and renews yearly until canceled.
• By starting a trial, you authorize us and our payment processor to charge the subscription fee for your selected plan, billing cycle, seats, add-ons, and applicable taxes on the first day after trial expiration, unless you cancel before that date.

4. Refunds

• We provide a full refund for yearly charges requested within 30 days of the initial yearly charge date (which is when the trial ends).
• Monthly charges are not covered by the yearly 30-day refund window and are not refundable once billed unless required by law or stated otherwise at checkout.
• Refund requests made after any applicable refund window are not eligible unless required by law.

5. Cancellation

• You may cancel any time from your billing settings/customer portal.
• If you cancel during the trial, you will not be charged the subscription fee.
• If you cancel after a paid period starts, access continues through the end of the current monthly or yearly paid term unless otherwise required by law.

6. Plan, Add-On, and Seat Changes During a Billing Cycle

• If you upgrade to a higher-priced service or add an add-on during a billing cycle, access begins immediately and charges for the remainder of the current billing cycle are prorated at the new rate.
• If you downgrade to a lower-priced service or remove an add-on during a billing cycle, no refund is provided for the remainder of the current billing cycle. The downgrade or add-on removal takes effect at the start of the next billing cycle.
• If you add an additional user seat during a billing cycle, that user becomes available immediately and the seat charge is prorated for the remainder of the current billing cycle.
• If you remove a user seat during a billing cycle, that seat remains available through the end of the current billing cycle. If you add another user before the cycle ends, that open seat is used. If not used, the seat is removed at the end of the billing cycle.

7. AI Add-Ons and Usage Limits

• AI-assisted features may be included in a plan, sold as an add-on, or limited by request counts, organization users, billing status, provider availability, model availability, or product configuration.
• AI request limits are measured at the organization level unless checkout, billing settings, or the product states otherwise.
• Unused AI request capacity does not roll over to future billing periods unless expressly stated.
• AI-assisted features may be unavailable or limited if the configured AI model provider, Vercel AI Gateway, payment status, entitlement sync, or usage limit prevents access.

8. Contact

Billing questions and refund requests: support@billablehub.com