Last updated on July 29, 2026
Effective Date: June 15, 2026
Welcome to Billable Hub. These Terms of Service (“Terms”) are an agreement between you and Billable Hub (“Billable Hub,” “Company,” “we,” “our,” or “us”) governing your access to and use of our websites, applications, client portal, billing workflows, support channels, and related services (including AI-assisted features, collectively, the “Services”).
By creating an account, accepting an invitation, accessing a secure invoice or estimate link, using the client portal, subscribing, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.
These Terms incorporate the following policies and disclosures by reference:
If there is a conflict between these Terms and another Billable Hub policy, these Terms control unless the other policy states that it overrides these Terms for that subject.
“Account Owner” means the person or organization that creates, owns, pays for, or controls a Billable Hub organization or workspace.
“Authorized User” means a user invited to or permitted to access an organization or workspace, including owners, administrators, team members, and client-role users.
“Client Contact” means a customer, recipient, or other third party who receives or accesses an invoice, estimate, secure link, OTP sign-in flow, abuse-report form, or client portal experience.
“Customer Data” means content, files, records, and other data submitted to, uploaded to, generated in, or processed through the Services by or for you, your organization, Authorized Users, or Client Contacts. Customer Data includes client records, contact records, projects, jobs, services, time entries, expenses, receipts, invoices, estimates, comments, disputes, notes, attachments, exports, AI Input, AI Output that you save or apply, and related workflow data.
“AI Features” means artificial intelligence, machine learning, automated analysis, or generative AI features in the Services, including Smart Rewrite, Tone Monitor, Smart Review, Help Assistant, AI Context, and similar features.
“AI Input” means prompts, questions, selected records, document context, Customer Data, and other information submitted to or processed by an AI Feature.
“AI Output” means generated text, summaries, suggestions, tone findings, issue findings, help answers, explanations, or other responses returned by an AI Feature.
“Subscription” means a paid or trial plan, add-on, seat, entitlement, usage limit, or other paid access package offered through the Services.
“User” means anyone who accesses or uses the Services.
You must be at least 18 years old and legally able to enter into a binding contract to use the Services.
The Services are intended for business, trade, freelance, and professional use. You may not use the Services primarily for personal, family, household, or consumer purposes unless we expressly authorize that use.
If you use the Services on behalf of a company, organization, or other entity, you represent that you have authority to bind that entity to these Terms. In that case, “you” includes both you and that entity.
You agree to provide accurate, current, and complete account, billing, organization, and contact information, and to keep that information updated.
You are responsible for:
We may suspend, restrict, or terminate access if we believe an account is compromised, inaccurate, used in violation of these Terms, or creates legal, security, abuse, or operational risk.
Billable Hub provides software for time tracking, project and job tracking, client management, expenses, estimates, invoicing, recurring billing workflows, reporting, data export, organization roles, AI-assisted writing and review, help assistance, and related business operations.
Billable Hub may modify or discontinue features in its discretion. If a material reduction in core paid functionality occurs during a prepaid subscription term, Billable Hub may provide a commercially reasonable substitute, a prorated credit, or another appropriate remedy, in its discretion. We will make reasonable efforts to provide notice when a material change substantially affects paid access.
Some features may be subject to plan entitlements, usage limits, storage limits, client/project limits, seat limits, trial restrictions, anti-abuse limits, or other eligibility requirements.
From time to time, Billable Hub may offer features, functionality, integrations, or services identified as “beta,” “preview,” “early access,” “experimental,” or by a similar designation (collectively, “Beta Features”). Beta Features are made available for evaluation and feedback purposes and may contain errors, defects, or other limitations. Beta Features may be modified, suspended, or discontinued at any time, with or without notice, and Billable Hub has no obligation to continue making any Beta Feature generally available.
Unless expressly stated otherwise, Beta Features are provided “AS IS” and “AS AVAILABLE,” without any warranties or service level commitments, and are excluded from any uptime, support, maintenance, or performance obligations that may otherwise apply to the Services. To the maximum extent permitted by law, Billable Hub shall have no liability arising out of or relating to your use of any Beta Feature.
Account Owners and administrators control their organization settings, users, roles, permissions, billing profiles, client portal settings, secure document settings, data exports, and deletion workflows.
You are responsible for assigning appropriate permissions and for all actions taken by Authorized Users under your organization, including creating clients, sending documents, entering time, uploading files, changing billing settings, exporting data, inviting users, or deleting accounts or organizations.
If you are an Authorized User, your access may be managed, restricted, or removed by the Account Owner or administrators of the organization.
Billable Hub supports client-facing workflows, including invoice and estimate delivery, secure links, email OTP access, document viewing, estimate acceptance or rejection, questions, disputes, abuse reports, and client portal access.
You are responsible for:
Billable Hub is not a party to contracts, estimates, invoices, disputes, or payment obligations between you and your clients. Client Contacts may receive access to Customer Data that you choose to include in client-facing documents or portal views.
As between you and Billable Hub, you retain ownership of Customer Data. You grant Billable Hub and its service providers a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, display, reproduce, format, back up, secure, analyze, and otherwise use Customer Data as needed to:
You represent and warrant that you have all rights, permissions, consents, and notices necessary to submit Customer Data to the Services and to authorize Billable Hub to process it as described in these Terms and our Privacy Policy.
We may create aggregated or de-identified information from Customer Data and usage data for analytics, security, reporting, and product improvement, provided it does not identify you, your organization, or any individual.
Billable Hub may provide AI Features that help draft, rewrite, summarize, review, or analyze business content and product-help questions. AI Features may process AI Input such as help questions, AI Context, time-entry notes, expense descriptions, invoice or estimate notes and footers, balance-update messages, dispute replies, estimate question replies, custom notification HTML, client, project, organization context, line items, document metadata, and other Customer Data relevant to the feature.
AI Features may be routed through Vercel AI Gateway and selected third-party AI model providers. The available models, providers, prices, limits, performance, retention settings, and training settings may vary by feature, plan, provider, model, route, contract, and configuration.
AI Output may be inaccurate, incomplete, outdated, offensive, duplicative, non-unique, or unsuitable for your purpose. You are responsible for reviewing AI Output before using, sending, publishing, saving, or relying on it. AI Output is not legal, tax, accounting, financial, collection, compliance, security, or other professional advice.
As between you and Billable Hub, you retain ownership of your AI Input and Customer Data. To the extent Billable Hub has any rights in AI Output, Billable Hub assigns those rights to you to the extent permitted by law and subject to these Terms. Because AI systems can generate the same or similar output for different users, this assignment does not give you exclusive rights in identical or similar output generated for others.
Billable Hub does not use Customer Data to train its own general-purpose AI models. Third-party AI model provider handling of AI Input and AI Output, including retention, training, abuse monitoring, and logging, depends on the provider, model, route, plan, contract, and configuration. We may use available Gateway or provider settings intended to limit prompt retention or prompt training where supported, but those settings are subject to provider availability and applicable provider terms.
You must not use AI Features to generate or facilitate unlawful, deceptive, abusive, harassing, defamatory, discriminatory, infringing, unsafe, or harmful content; to make legally significant decisions without required human review; to expose secrets, credentials, system prompts, or confidential information; or to submit sensitive personal information unless it is lawful, necessary, and appropriate for your use of the Services.
Authorized users may be able to export organization data through the Services. You are responsible for exporting Customer Data before canceling, deleting, or losing access to an account or organization.
Account deletion, organization deletion, export availability, and retention are described in the product and Privacy Policy. Deletion may not immediately remove all data from backups, audit logs, security records, tax/accounting records, abuse reports, legal holds, or records we must retain for legitimate business or legal reasons.
We are not responsible for Customer Data that is lost because of your deletion actions, permission changes, account closure, expired exports, failure to maintain a subscription, or failure to download available exports.
Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information. By using the Services, you agree that Billable Hub may process personal information as described in the Privacy Policy.
If you submit personal information about others, including team members or Client Contacts, you are responsible for providing any required notices and obtaining any required rights, consents, or other legal bases.
Where Billable Hub processes Customer Data on behalf of a business customer and data protection laws require processor terms, our Data Processing Agreement applies: /dpa.
You agree not to use the Services to:
We may investigate suspected violations and may suspend, restrict, remove, or report content or accounts where we reasonably believe misuse has occurred.
We use reasonable administrative, technical, and organizational safeguards designed to protect the Services. No service is perfectly secure or uninterrupted.
You are responsible for using appropriate safeguards in your own business, including limiting user permissions, reviewing secure-link recipients, protecting exports, verifying client contact information, using secure devices and networks, and keeping credentials confidential.
You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in any country or territory that is subject to comprehensive U.S. sanctions or embargoes, and that you are not identified on any U.S. government list of prohibited or restricted parties, including those maintained by the U.S. Department of the Treasury’s Office of Foreign Assets Control (“OFAC”), the U.S. Department of Commerce, or the U.S. Department of State.
You agree not to access or use the Services in violation of any applicable export control, economic sanctions, or trade laws or regulations of the United States or any other applicable jurisdiction. You will not permit any person or entity to access or use the Services where such access or use would violate applicable export control or sanctions laws.
Billable Hub may suspend or terminate access to the Services immediately if it reasonably believes that continued access would violate applicable export control or sanctions laws or would expose Billable Hub or its service providers to legal or regulatory risk.
Some features require a paid Subscription. By starting a paid Subscription, trial, add-on, or seat purchase, you authorize Billable Hub and our payment processor, Stripe, to charge applicable fees, taxes, and recurring amounts according to the pricing, checkout, Billing Policy, and billing settings presented to you.
Unless stated otherwise:
We may correct pricing, typographical, or billing errors. We may change prices or plan packaging with reasonable notice where required. If you dispute a charge, contact us promptly at support@billablehub.com.
The Services rely on or may link to third-party services, including authentication, payment, hosting, database, file storage, email, support, AI Gateway, AI model providers, analytics, security, and other operational providers. Your use of third-party services may be subject to their own terms and policies.
Billable Hub is not responsible for third-party services, content, outages, processing, security incidents, or changes outside our control. We may change providers or integrations as needed to operate the Services.
Billable Hub provides software tools. We do not provide legal, tax, accounting, financial, payroll, collections, compliance, security, or professional advice. AI Output, review findings, help content, automations, invoice checks, estimate checks, reminders, and support content are not professional advice.
You are solely responsible for determining whether your invoices, estimates, tax settings, payment terms, records, exports, reports, retention practices, and business workflows satisfy laws, regulations, accounting standards, professional obligations, and agreements that apply to you.
The Services, software, website, designs, text, graphics, logos, trademarks, trade names, features, interfaces, workflows, and other content provided by Billable Hub are owned by Billable Hub or our licensors and are protected by intellectual property laws.
Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your internal business purposes.
You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works from the Services except as expressly allowed by these Terms or applicable law.
If you provide ideas, requests, comments, bug reports, or suggestions, you grant Billable Hub a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation to you.
You agree that we may send notices and communications electronically, including by email, in-app messages, account notices, billing portal notices, or posting to the Services. Electronic notices satisfy any legal requirement that notices be in writing unless applicable law requires otherwise.
You are responsible for keeping your contact and billing information current. Important account, billing, legal, security, and transactional notices may still be sent even if you opt out of optional communications.
You may stop using the Services at any time and may cancel a Subscription as described in the Billing Policy or billing settings.
We may suspend, restrict, or terminate access to all or part of the Services if:
Termination does not relieve you of payment obligations incurred before termination. Sections that by their nature should survive termination will survive, including Customer Data licenses needed for retention and compliance, payment obligations, intellectual property, disclaimers, limitation of liability, indemnification, governing law, and miscellaneous terms.
THE SERVICES, INCLUDING AI FEATURES, AI OUTPUT, AUTOMATIONS, REVIEW FINDINGS, DOCUMENT WORKFLOWS, PAYMENT WORKFLOWS, SUPPORT CONTENT, HELP CONTENT, AND THIRD-PARTY SERVICES, ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, BILLABLE HUB DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AVAILABILITY, ACCURACY, RELIABILITY, SECURITY, AND ERROR-FREE OR UNINTERRUPTED OPERATION.
BILLABLE HUB DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, PREVENT ALL DATA LOSS, SATISFY YOUR LEGAL OR PROFESSIONAL OBLIGATIONS, OR PRODUCE TAX, ACCOUNTING, BILLING, COLLECTION, OR COMPLIANCE OUTCOMES THAT ARE CORRECT FOR YOUR BUSINESS. BILLABLE HUB DOES NOT WARRANT THAT AI FEATURES WILL DETECT EVERY ISSUE, BLOCK EVERY UNSAFE COMMUNICATION, GENERATE ACCURATE OUTPUT, OR BE ACCEPTED BY YOUR CLIENTS, PAYMENT PROVIDERS, GOVERNMENT AUTHORITIES, COURTS, OR AUDITORS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BILLABLE HUB WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BILLABLE HUB’S AGGREGATE LIABILITY FOR CLAIMS RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO BILLABLE HUB FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.
You agree to defend, indemnify, and hold harmless Billable Hub and its affiliates, officers, directors, employees, contractors, service providers, and agents from and against claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising from or related to:
Except for claims that qualify for resolution in small claims court, claims seeking temporary or preliminary injunctive relief relating to intellectual property or unauthorized access to the Services, or any other claims that applicable law prohibits from being arbitrated, any dispute, claim, or controversy arising out of or relating to these Terms or the Services, including their formation, interpretation, breach, termination, enforcement, or validity (each, a “Dispute”), shall be resolved exclusively by final and binding arbitration.
The arbitration shall be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules then in effect. The arbitration shall be conducted by a single arbitrator. Unless otherwise required by applicable law or agreed by the parties, the arbitration shall take place in Parker County, Texas, or may be conducted remotely by video conference at the arbitrator’s discretion.
The arbitrator shall have exclusive authority to resolve all issues relating to the interpretation, applicability, enforceability, or formation of this arbitration provision, including any claim that all or part of this provision is void or unenforceable. Judgment upon the arbitration award may be entered in any court having jurisdiction.
Nothing in this Section prevents either party from seeking temporary or preliminary equitable relief from a court of competent jurisdiction to protect confidential information, intellectual property rights, or the security or integrity of the Services pending completion of arbitration.
To the fullest extent permitted by law, all Disputes shall be brought solely in an individual capacity and not as a plaintiff or class member in any purported class action, collective action, consolidated action, representative action, mass action, or private attorney general action.
The arbitrator shall have no authority to consolidate claims of multiple parties or to preside over any class, collective, representative, or consolidated proceeding.
If this class action waiver is found to be unenforceable as to any claim, then that claim shall proceed in a court of competent jurisdiction and not in arbitration, while the remaining provisions of these Terms shall remain in full force and effect.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVES ANY RIGHT TO A JURY TRIAL FOR ANY DISPUTE THAT IS PERMITTED TO PROCEED IN COURT.
These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles.
To the extent any Dispute is not subject to arbitration under Section 24, the parties agree that the exclusive venue shall be the state or federal courts located in Parker County, Texas, or, if no federal court has jurisdiction there, the nearest federal court having jurisdiction. Each party irrevocably submits to the personal jurisdiction of those courts.
We may update these Terms from time to time. The updated version is effective when posted at this page with a revised Effective Date, unless a later effective date is stated. Your continued use of the Services after updates means you accept the revised Terms.
If you do not agree to revised Terms, you must stop using the Services and cancel any Subscription.
These Terms, together with the policies incorporated by reference, are the entire agreement between you and Billable Hub regarding the Services.
If any provision is found unenforceable, the remaining provisions will remain in effect. You may not assign these Terms without our prior written consent. We may assign these Terms as part of a merger, acquisition, reorganization, sale of assets, operation of law, or similar transaction.
Our failure to enforce a provision is not a waiver. Headings are for convenience only.
Billable Hub will not be liable for any delay, interruption, failure, or degradation in the performance or availability of the Services to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, fire, flood, earthquake, severe weather, epidemic or pandemic, war, terrorism, civil unrest, labor disputes, governmental actions, embargoes, sanctions, power outages, internet or telecommunications failures, denial-of-service attacks, cyberattacks, failures or interruptions of cloud hosting providers, payment processors, domain name services, AI model providers, or other third-party service providers, or any other event beyond Billable Hub’s reasonable control (each, a “Force Majeure Event”).
During a Force Majeure Event, Billable Hub’s obligations affected by the Force Majeure Event shall be suspended for the duration of the event. Billable Hub will use commercially reasonable efforts to mitigate the effects of the Force Majeure Event and resume performance as soon as reasonably practicable. Nothing in this Section relieves Customer of its obligation to pay fees accrued before the Force Majeure Event or for Services made available during the applicable billing period, except as otherwise expressly provided in these Terms or required by applicable law.
Billable Hub
Weatherford, TX
support@billablehub.com
